Privacy Policy

We place great emphasis on the confidentiality of your data. By using the services of rehabing.org, you place your trust in us, and we appreciate it. We work hard to keep your personal information safe. We act in the best interests of our clients and do not hide information about the processing of your personal data.

In this document, we have tried to explain how we process and use your personal data. It also tells you what rights you can exercise in relation to your personal data (for example, the right to object to their use) and how you can contact us. You can also read Cookie Statement, which explains how rehabing.org uses cookies and similar technologies.

If you have used our services before, then you know that rehabing.org offers online services in the field of rehab reservations on its website, in mobile applications and on other online platforms such as partner sites and social networks. Therefore, the information below applies to all of these platforms.

This Privacy Statement applies to all types of customer information that we collect through these platforms or through other channels associated with these platforms (for example, via emails sent to our customer support team).

If you are a business partner of ours, please also read our Business Partner Privacy Statement to understand how personal data is processed in a business relationship.

We may change the Privacy Statement from time to time, so we recommend that you check this page regularly to keep abreast of the latest changes. If we make changes to the Privacy Statement that directly affect you (for example, if we intend to process your personal data for purposes other than those previously indicated), we will inform you of such changes before they become effective.

Important clarification: if you do not agree with this Privacy Statement, we ask you to refrain from using our services. If you agree with our Privacy Statement, then you can start planning your next trip with us.

Terms used in this Privacy Statement

“Trip” means the various travel products and services that you may order, buy, pay for, rent, book, combine, consume, and are provided to you by the Trip Provider.

“Travel Provider” means accommodation providers (eg, rehab, medical facility, hotel, motel, apartment, bed and breakfast, or host), leisure providers (eg, amusement parks, museums, tour organizers), transportation providers (e.g. car rental companies, cruises, train tickets, airport transfers, bus tours), travel insurance providers, and all other service or product providers that are available for Booking on the platform ...

“Service” means an online purchase, order, payment (payment processing) or reservation offered by rehabing.org in relation to the Trip Provider's products and services on the platform.

“Reservation” means ordering, purchasing, paying or booking a Trip.

What personal data does rehabing.org collect?

When you use our services, we ask you for certain information: your name, preferred contact information, billing information, and the names of the people who travel with you. If you wish, you can specify additional information about the upcoming Trip (for example, estimated time of arrival, specifics of accommodation, etc.).

In addition, we collect some data from your computer, phone, tablet or other device that you use to access our services, such as IP address, type of browser used and language settings. There are situations when we receive information about you from third parties or automatically collect other information.

This is a general overview. If you would like to know more about what information we collect, please follow the link below.

Learn more about the personal data we collect

For what purposes does rehabing.org collect and use your personal data?

First of all, we ask for your personal data to help you manage your Booking online and to offer better services.

We also use them to contact you and inform you about new discounts and special offers, as well as other products or services that we think may be of interest to you. There are other cases as well. If you want to know more, go to the detailed description at the link below.

Learn more about why rehabing.org collects your data

How does rehabing.org share your data with third parties?

Third parties are also associated with rehabing.org in various ways and for various reasons. The main purpose is to transmit your Trip data to the Trip Provider in order to complete the Booking.

We also engage other parties to provide you with rehabing.org services, for example: financial institutions, advertising companies, and in some cases government or other competent authorities, if required by law.

Below you can read more about how the information you share with us is used by third parties.

More on Sharing Data with Third Parties

How is your personal data processed by ground transportation providers?

rehabing.org uses your data to provide you with ground transportation services through rehabing.org sites and applications (Yandex.Go, Uber, Vezem and others).

Learn more about how ground transportation providers use your data

How does rehabing.org handle messages that you and the Travel Provider representative may send through rehabing.org?

Rehabing.org helps you and Travel Providers exchange information and inquiries about their services and available Bookings. Information exchange takes place through rehabing.org. Interested in learning more about how rehabing.org receives and processes these messages?

Learn more about message handling

How does rehabing.org use mobile devices?

We release free mobile applications that collect and process your personal data in much the same way as our website. But apps allow you to use our location service as well.

Learn more about mobile data usage

How does rehabing.org use social media?

Social networks can be used in various ways to provide the rehabing.org service. For this purpose, we may collect some of your personal data or provide it to social networks.

Learn more about how we use social media data.

What security procedures does rehabing.org use to protect your personal information?

We apply various security procedures to prevent unauthorized access to the personal data we process and their unauthorized use.

Learn more about storage and security procedures

How does rehabing.org use children's personal information?

Unless otherwise stated, rehabing.org is restricted to persons over the age of 16. We process information about children only with the consent of the parents or legal guardian, or when the information for processing is provided to us directly by the parents or legal representatives.

More about the processing of data from children under the age of 16

How can you control the personal data transmitted to rehabing.org?

You can always exercise the right to see what your personal data is stored with us. You can request access to your personal data or their deletion by writing to us by mail contact@rehab.org. If you would like more information about your rights to control your personal data, please click on the link below.

More about personal data control

Who is responsible for the processing of personal data on the rehabing.org website and mobile applications?

Company rehab.org(or company name), based in Riga, Latvia, controls the processing of personal data for its services. These services include websites and mobile applications, with the exception of some of the nuances that are specified in this privacy statement.

Learn more about Rehabing.org's personal data liability

What type of personal data does rehabing.org collect?

Depending on the laws that apply to you (in your country), we may need to provide you with additional information.

Personal data you provide to us

rehabing.org collects and uses the data you provide to us. When you make a Booking, you are (at a minimum) required to provide your name and email address.

Depending on the type of Booking, we may also ask you for your home address, phone number, billing information, date of birth, the names of all people traveling with you, and any preferences you may have (such as food requests or any mobility restrictions) regarding the Trip.

We also collect your data when you need to contact our customer service, contact your Trip Provider through our website, or contact us through other channels (such as social media). This applies when you contact us through our services to provide feedback or ask for help.

You may also be asked to leave a review to tell others about your Trip experience. When you leave a review on the rehabing.org platform, we collect the information contained therein, including your display name and avatar (if you install one).

There are other times when you provide us with data. For example, if you are viewing accommodations using a mobile device, you might decide to allow rehabing.org to see your current location or share your contact list. This helps us provide you with the best possible service and experience (for example, you can explore our city guides, see nearby restaurants or attractions, or get other recommendations).

If you create an account, we will also store personal preferences, uploaded photos and reviews from previous bookings. This stored data may be used to help you plan and manage future Bookings and to take advantage of other features only available to registered users (such as special offers or other benefits).

We may invite you to participate in referral programs or sweepstakes - in this case, you will also provide us with personal data.

Personal data of other people that you provide to us

Of course, you may not make a Booking for yourself. You may be traveling with other people or making a Booking on behalf of someone else. In both cases, you will need to provide the details of the other person / other people during the Booking process.

In some cases, you can use rehabing.org to share information with other users. This may occur while submitting a favorites list or participating in referral programs, as described in the terms of use for the respective features.

In doing so, you need to make sure that the person or persons whose personal data you have provided is aware of this, understands and agree with how rehabing.org uses their data (as described in this Privacy Statement), as this is your responsibility ...

Personal Data We Collect Automatically

Regardless of whether you have made a Booking or not while using our sites or applications, we automatically collect certain data. These include your IP address, the date and time you used our services, information about the hardware and software of your computer (for example, the operating system, the Internet browser you use, the version of the software or applications, and language settings). We also collect information about clicks and pages shown to you.

If you use a mobile device, we also receive data that identifies your device, as well as information about its settings and characteristics, application failures and other system operations. When you make a Booking using such a device, our system records how you made the booking (on which website) and / or from which websites you went to the rehabing.org website or app.

Personal data we receive from other sources

In addition to the information you give us yourself, we may receive information about you from other sources. These include business partners such as affiliate partners and other independent third parties.

All data we receive from them may be combined with information provided by you. Example: rehabing.org online Rehab Reservation Service is available not only on rehabing.org and rehabing.org mobile applications, but also through affiliate partner sites. When you use these services, you provide booking data to our business partners and they transmit it to us.

Our platforms also integrate third party payment processing services between you and the Trip Providers. These providers share billing information with us so that we can process your Booking.

In addition, we collect information when we receive a complaint about you from the Travel Provider, for example, for inappropriate behavior.

Another way we may receive data about you is through communication services that are integrated into our platforms. Through these services you can contact the Administration of the Travel Provider you have booked and ask questions about your stay. In such cases, we sometimes receive metadata about the use of these services (for example, about who you are, where you called from, and information about the date and duration of the call).

We may also receive information about you in order to show you more relevant advertising messages. It includes, for example, additional cookies provided by rehabing.org partner social networks. Please read the section "For what purposes does rehabing.org collect and use your personal data?"for details.

When you link your rehabing.org account to a social network account, you yourself can transfer data from rehabing.org to the provider of that social network and vice versa. You can always refuse such a transfer.

Ride Providers may also share your data with rehabing.org. This can happen if you have questions about the current Booking, or there are disputes or other difficulties regarding the Booking.

For what purposes does rehabing.org collect and use your personal data?

We use information collected about you for various purposes. Your personal data can be used as follows:

1. Bookings: We primarily use your personal data to process and process your Online Booking, which is an essential element of the service we provide. This includes sending you notifications about the Booking, including confirmation or modification, and related reminders.
2. Customer Support: Through our local offices, we provide customer support in Russian and English. With certain information about you, such as your booking information or your account information, it helps you contact the relevant Trip Provider and answers inquiries related to your Booking and other related questions.
3. Account: rehabing.org users can create an account on our website or app. We use the information you provide to us to manage your account. With its help, users can use useful services. You can manage your Bookings, enjoy special offers, book for the future and change your settings.

By managing your own preferences, you can create and share lists and photos, use the history of previous searches for the Services, and check other travel information you have provided. You will also be able to see all the reviews you have left.

Optionally, you can share certain user account information by creating a public account that will be linked to your name or nickname of your choice.

4. Online Groups or Forums: We can provide the ability for users who have an account to join online groups or forums and interact with each other there.
5. Marketing: We use your profile information for marketing purposes, for example:
   1. To send you periodic news about travel products and services. You can quickly and at any time unsubscribe from marketing communications by email - just click on the "Unsubscribe" link, which is included in every letter or other message.
   2. On rehabing.org, in mobile applications or on third-party sites (including social networks), you can see customized offers based on the information you provide, while the content you display on the site can also be personalized. These can be offers that can be booked directly through rehabing.org or on partner sites, as well as other offers and products from third parties that, in our opinion, you may find interesting.
   3. If you participate in other promotions (such as sweepstakes, referral programs or contests), the relevant information will be used to manage those promotions.
   4. Communication with you: We may contact you with other questions through mail, email, telephone and messages, depending on the type of contact information that you have shared with us.

We process all requests that you send to us. There can be various reasons for this, for example:

6. Processing requests from you or the administration of the Trip Provider you have booked. rehabing.org also offers guests and Travel Providers a variety of ways to communicate to exchange information, process requests and comments about Travel Providers and Bookings made through rehabing.org. For more information, see the section "How does rehabing.org handle the messages you exchange with the Ride Provider through rehabing.org?"
7. If you have started a booking but have not completed your Online Booking, we may contact you and offer you to complete your booking. We believe this additional measure will help you pick up where you left off without having to search for a Trip Provider again or fill in personal details.
8. If you use our services, we may send you a survey or ask for feedback on rehabing.org or the Travel Provider.
9. We also send you other materials related to your Bookings, such as information on how to contact rehabing.org if you need assistance with your trip, or information that we believe may be helpful in planning your Trip. We also send you information about future Bookings or reports of previous Bookings that you have made on rehabing.org.
10. Even if you do not have future Bookings, we may still send you other administrative messages that may contain security warnings.
11. Market research: We sometimes invite our users to participate in market research. Please review the relevant information in the invitation to understand what personal data will be collected and how it will be used in the future.
12. Service improvement: We also use personal data for analytical purposes and to improve products. This is part of our work to improve the services we offer to our users.

The data can also be used for testing purposes, to solve problems and to collect statistics about our business. Our main goal is to collect information about the operation of our services and their use in order to optimize our website and applications, make them convenient and useful. We make every effort to use only anonymized data for analytical purposes.

13. Offering the best price based on your location: when you use a search on our website or application, for example, to find accommodation, a car for rent or flights, we analyze your IP address to understand if you are in the Russian Federation (RF) zone. ) or in another country. So we can offer you the best price for your region (RF) or country (outside the RF) in which you are located.
14. Customer reviews and other information by destination: during and after your Trip, we will invite you to leave a review. We may also provide this option for people traveling with you or for whom you made this reservation. You will be asked to tell us about the Trip Provider or destination.

Rehabing.org account holders can use a nickname that will appear next to the review instead of their real name, or post an anonymous review. If you want to use a nickname, you can select it in your account settings. It is also possible to set an avatar.

If you leave a review, you agree that it will be displayed, for example, on the relevant Trip Provider information page on our website, in mobile applications, on our social media accounts or on the relevant Trip Provider's online platform or business website. partner. We do this so that other travelers are informed about the quality of the Service that you used, the chosen destination and other experiences that you want to share.

15. Call Tracking: When you call rehabing.org support, we use an automated caller ID system to associate your phone number with your existing reservations. This will help you and us save time. However, our support staff may ask for other authentication information to help keep your booking private.

Conversations with our support staff may be monitored in real time or recorded for quality control and further training purposes, including the use of tapes in claims, lawsuits, and fraudulent activities.

Not all calls are recorded, and the records are kept for a limited period of time and deleted automatically. In exceptional cases, rehabing.org may deem it necessary to retain them for a longer period (if justified), including for the purpose of investigating cases of fraud and for legal purposes.

16. Providing a Reliable Service: In order to create a safe and secure environment for you, the people traveling with you, rehabing.org business partners and our Travel Providers, we use personal information to identify and prevent fraudulent activities and other illegal or unwanted activities.

We also use personal information for risk assessment and security purposes, including user and booking authentication. For these purposes, we may block certain Bookings or suspend bookings until we complete the verification.

17. Legal Purposes: In some cases, we may use your data to process and resolve legal disputes, to investigate at the request of government authorities and comply with regulations, as well as to enforce the terms and conditions under which rehabing.org provides online booking services. or to comply with law enforcement requests.

The provision of your personal data to rehabing.org is voluntary. However, in some cases, we will be able to provide you with services only after collecting certain personal data. For example, we may not be able to process your Booking if we do not receive your name and contact information.

If we use automatic processing of personal data that leads to any legal consequences or has a significant impact on you, we will always take the necessary measures to protect your rights and freedoms, including the right to interfere with the processing of the operator.

To process the information as described above, we rely on the following legal framework:

For the purposes set out in clauses A and B, rehabing.org relies on a legal basis that the use of your personal data is necessary for the fulfillment of a contract, in particular for the completion and management of your Booking.

If the required personal information is not provided, rehabing.org will not be able to complete your Booking or provide support. For the purposes of C-L, rehabing.org relies on its legitimate business interests to provide services, prevent fraudulent activity, and improve services (as detailed in C-L).

When using personal data for the legitimate interests of rehabing.org or other third parties, your rights and legitimate interests in protecting your personal data will prevail for rehabing.org over the rights and interests of rehabing.org or third parties. For the purpose of M, rehabing.org relies, where applicable, on compliance with legal requirements (for example, when receiving inquiries from law enforcement agencies).

If required by applicable law, rehabing.org will obtain your consent prior to using your personal data for email marketing communications or for other purposes for which consent is required by law.

If you would like to object to the use of your data for the purposes specified in clauses C – L, and at the same time you do not have direct access to data processing opt-out mechanisms (for example, in the settings of your personal account), you can contact us at sergey.petrov@foren .lv.

How does rehabing.org share your data with third parties?

Under certain circumstances, we transfer your personal data to third parties:

1. Trip Provider you have booked: in order to complete your Booking, we will forward the relevant information about your booking to the Trip Provider you have booked. This is a necessary action to fulfill our obligations.

Depending on the Booking and the Trip Provider, the information we share may include your name, contact details, payment details, the names of the people traveling with you, and any other information or preferences that you specify during the Booking.

In some cases, we also share with the Trip Provider some of your additional historical data. This data includes information about whether you have booked this supplier before, the number of completed rehabing.org reservations, your confirmation that there have been no irregularities, the percentage of canceled reservations, and whether you have reviewed past reservations.

If you have a question about a Trip, we may contact the Trip Provider to process your request. In the event that payment was not made during the booking process on rehabing.org, we will transfer your credit card details to the Administration of the Trip Provider you booked for further processing (provided that you provided these details).

In the event of a dispute related to a Booking, we may provide the Trip Provider administration with your contact details, including your email address, and information on the booking process necessary to resolve the dispute. Such information may include a copy of your booking confirmation as proof that the Booking has been made.

Please note that sometimes, at the direction of the Trip Provider, we may need to transfer your personal information to parties associated with the Trip Provider in order to complete and manage your reservation. These parties may include other organizations within the rehab, hotel, or service provider group that process data on behalf of the Travel Provider.

2. To your local rehabing.org office: to support users of rehabing.org services, including customer support.
3. Third Party Service Providers These services include:
   • Customer support.
   • Market research.
   • Fraud detection and prevention, including fraud screening.
   • Payment services.

We use third party providers to process payments and returns or provide invoice collection services. If you or the cardholder have requested a refund for your Booking, we will need to share some of your booking details with the payment service provider and the appropriate financial institution in order to process it. This may include a copy of your booking confirmation or the IP address from which you made your booking. We may share information with relevant financial institutions if we deem it absolutely necessary to detect and prevent fraud.

4. Marketing services.

We share personal information with advertising partners, in particular your email address, as part of Rehabing.org's marketing services through third parties (to ensure that relevant advertising messages are shown to a relevant audience). We use encryption technologies to match your email address with our existing customer base so that your email address cannot be used for other purposes. For more information on personalized ads and your options, please read our Cookie Statement.

5. Advertising partners.

We use advertising partners, such as metasearch providers, so that you can compare our offerings with those of other online booking sites. When you make a reservation on Rehabing.org after using our advertising partner's services, we send that partner the details of the reservation you made on Rehabing.org.

6. All service providers are required to take adequate measures to protect your personal data.
7. Competent Authorities: We transfer personal data to law enforcement to the extent required by law or strictly necessary to prevent, detect or suppress criminal activity and fraud, or if we are otherwise legally obligated to transfer it. In addition, we may need to transfer personal data to competent authorities to protect our rights or property, as well as the rights and property of our business partners.
8. Business partners: we work with many business partners throughout the CIS. These business partners distribute or advertise Rehabing.org services, including the services and products of our Travel Providers.

When you make a booking on the website or app of one of our business partners, some of the personal information you provide to them, such as your name and email address, your address, payment details and other related information, will be shared with us to complete your Booking. and its management.

If a partner is providing customer support, Rehabing.org will (if necessary) share the details of your booking with them so that you can receive proper assistance.

When you make a booking on the site of one of our business partners, they may receive some of your personal data related to a specific booking and information about your actions on this site. This is done for commercial purposes.

When making a booking on a business partner's website, please read their privacy policy if you want to know how your personal data may be processed.

In an emergency, we may also share information about our users with business partners to detect and prevent fraud.

9. Partner Offer: We can provide you with the ability to make reservations with a Partner Offer. Partner Offer implies that your booking is being processed by a third party Travel Provider other than the booked accommodation option. During the booking process, we will need to share some of your personal information relating to the booking with such a third party partner.

If you have used a Partner Offer, please review the information provided during the booking process or on the booking confirmation page to learn more about the Trip Provider and how it processes your personal data.

In the cases established by the legislation of the Russian Federation, we are obliged to transfer personal data only to those recipients who provide an appropriate level of protection. In such circumstances (if applicable), we enter into special agreements to ensure that your personal data is protected in accordance with Russian standards. If you need a copy of such agreements, you can request it at sergey.petrov@foren.lv

How is your personal data processed by ground transportation providers?

When you make a booking or search for ground transportation services on an app or website, Rehabing.org and the service you choose are jointly responsible for collecting and using your personal data.

You can contact Rehabing.org at any time to learn more about the interactions between Rehabing.org and the services it offers, or to exercise your rights with respect to your personal data that is collected through the Rehabing.org sites and applications. The e-mail address for communication is given in the section "Who is responsible for the processing of personal data on the website and applications of Rehabing.org and how to contact us?"

In addition to joint data processing, which is necessary so that you can search for ground transportation services and make reservations, Rehabing.org and the services offered also use your personal data independently for the purposes specified in this Privacy Statement and in Yandex.ru Privacy Policy.

How does Rehabing.org handle communications that you and the Travel Provider you booked may send through Rehabing.org?

Rehabing.org can provide you and Travel Providers with tools to exchange messages about Services and existing Bookings. These messages go through Rehabing.org. This service allows you and your Trip Provider to contact Rehabing.org for any Bookings through the website, our applications, or other channels we provide.

Rehabing.org has access to messages and may use automated systems to review, scan and analyze messages in order to:

• ensuring security;
• fraud prevention;
• compliance with legal and regulatory requirements;
• identifying potential misconduct;
• product development and improvement;
• research;
• attracting customers, including to provide you with information and offers that, in our opinion, may interest you;
• providing customer or technical support.

We reserve the right, in our sole discretion, to review messages or block their delivery if we believe they may contain harmful content, spam, or may pose a threat to you, Travel Providers, Rehabing.org, and others.

All messages sent or received using the Rehabing.org messaging tool will be received and stored by Rehabing.org. Business Partners (through whose platforms you book) and Travel Providers may communicate with you directly by email or through other channels over which Rehabing.org has no control.

How does Rehabing.org use mobile devices?

We offer free applications for various mobile devices, as well as special versions of our website that are optimized for viewing on phones and tablets.

These applications and mobile sites process the personal data you provide in much the same way as our site. They allow you to use the location feature so you can find Services nearby (if you want to).

With your consent, we may send you push notifications with information about your Booking. You may provide us with access to your location and contact information in order to provide the services you have requested. Photos that you upload to our platform may also contain location information (metadata). Read the instructions for your mobile device to learn how to change the settings and enable / disable the transfer of such data.

To optimize our services and marketing materials and provide you with the same level of service across all platforms, we use so-called cross-device tracking. This tracking can be done with or without cookies. For general information on cookies and similar technologies, see Cookie Statement.

By tracking activity across devices, Rehabing.org can track user activity across multiple devices. In particular, we may combine data collected from a specific browser or mobile device with data from another computer or device associated with it.

To optimize the content of the Rehabing.org newsletter, we combine searches and bookings that you have made from different computers and devices. You can unsubscribe from the Rehabing.org newsletter at any time.

The content of personalized advertisements you see on other sites or apps may also be based on actions you take on linked computers or devices. By changing the cookie settings on your device (see the section "How can you customize the use of cookies?" Of our Cookie Statement), you can change the settings for tracking your sessions for advertising purposes across devices. That being said, just logging out of your Rehabing.org account does not mean that you will no longer receive personalized ads.

How does Rehabing.org use social media?

Rehabing.org uses social media in a variety of ways. We use these to promote online booking, advertise the products and services of our Travel Providers, and improve our own services.

Please note that using social media services may result in the exchange of your personal information between Rehabing.org and the social media provider, as described below. You may not use these services on social media.

1. Login with a social network account. We suggest that you log into your Rehabing.org account using one of the social media accounts. We do this to save you the trouble of remembering another username and password.

It is enough to log into your Rehabing.org account once using your social network account, and you can always do this in the future. You can disable linking your Rehabing.org account to your social media account at any time.

2. Social media plugins. We have built social media plugins into the Rehabing.org website and applications. When you click on one of the buttons (for example, "Like" from Facebook), certain information is transmitted to the social network provider.

If at this time you are logged into a social network account, the provider can associate these actions with your account. Depending on the settings, the provider may also display them in your profile for other users.

3. Other social networking services. We may implement other social media services (such as instant messengers) so that you can interact with Rehabing.org or your contacts regarding issues related to our services.

We may maintain our accounts and offer applications on social networks. When you connect to Rehabing.org, a social networking provider may allow you to share information with us.

If you want to do this, the provider will most likely notify you of what information will be transferred. For example, when you log into your Rehabing.org account using a social media account, certain information, including your email address, age and profile pictures saved on the social media account, may be transferred to Rehabing.org with your permission.

If you register with a social network application from Rehabing.org or connect a social network messenger without a Rehabing.org account, the information that you can transfer to us may include basic information from your social network profile (including email, status updates and contact list).

We use it to better provide you with the service you have requested. For example, to forward the message you want to send to your contacts, or to tailor our app or website to your needs. As a result, if you want, we can tailor our apps for you, help you and your friends find the best places to travel, and improve our services.

The social network provider will be able to tell you in more detail how they use and process your data when you connect to Rehabing.org using this social network. For example, it may combine personal information that it receives when using Rehabing.org services through a social network with information that such providers receive when you use other online platforms associated with your social network account.

If you choose to use your Facebook or Google account to connect to our platform, please see how they use the data received: Facebook and Google.

What security procedures does Rehabing.org use to protect your personal information?

We follow security procedures to prevent unauthorized access to personal data and their unauthorized use.

We use appropriate corporate systems and procedures to protect and safeguard the personal data provided to us. We also use security procedures and apply technical and physical restrictions to the use of personal data and access to it on our servers. Only employees with special rights have the right to access personal data in the course of performing their duties.

We store your personal data for as long as we deem necessary so that you can use our services, we can provide you with our services (including maintaining a Rehabing.org user account, if you have one), in compliance with applicable law, to resolve any dispute, as well as for other purposes that allow us to conduct business, including the detection and prevention of fraudulent or other illegal activities. All personal data that we store is subject to this Privacy Statement.

How does Rehabing.org use children's personal information?

The services we offer are not directed to children under the age of 16 and we do not collect their data unless provided by a parent or guardian (and with their consent). In limited cases, we may collect information about children when making a reservation, purchasing travel services, or in other exceptional cases (when it comes to family vacations). Only information provided by a parent or guardian (and with their consent) will be used and collected.

If we become aware that we are processing information about children under the age of 16 without the proper consent of a parent or guardian, we will delete such information.

How can you control the personal data transmitted to Rehabing.org?

We want you to be in control of how we use your personal data. You can do this in the following ways:

1. you can request from us an overview of your personal data in our possession;
2. you can inform us of any changes in your personal data or ask us to correct any information in those personal data that are stored by us, while, as indicated below, you can also make such changes yourself if you have a user account ;
3. in some cases, you can ask us to delete personal data, block or restrict their processing, as well as send a refusal in relation to specific ways of using your personal data;
4. in some cases, you can contact us so that we send your personal data provided to us to third parties.
5. if we use your personal data on the basis of the consent received from you, you have the right to withdraw such consent at any time in accordance with applicable law;
6. if we process your personal data on the basis of a legitimate or public interest, you have the right to prohibit such use of your personal data at any time in accordance with applicable law.

We rely on you for the completeness, accuracy, and correctness of your personal information. Please notify us immediately of any changes or inaccuracies found in your personal data.

If you have a Rehabing.org account, you can access a significant amount of your personal data through our website or app. In your account settings, you can add, update or delete information we hold about you.

If any of your personal data stored by us is not available through the site or application, you can send us a request for free.

If you have any questions regarding this Privacy Statement, as well as to exercise your other rights or if you have complaints, please contact our Data Protection Officer at contact@rehab.org. You can also contact your local data protection authority.

If you are against the processing of your personal data on the basis of legitimate interests and, at the same time, ways of refusing to process data are not directly available to you, you can contact us at contact@rehab.org.

Who is responsible for the processing of personal data on the Rehabing.org website and applications, and how can you contact us?

Rehabing.org controls the processing of personal data in accordance with this Privacy Statement, unless clearly stated otherwise. Rehabing.org is a private limited liability company registered in accordance with the laws of Latvia, with an office at: Latvija, Rīga, Pērnavas 6-29, LV1012.

If you have questions about this Privacy Statement or the processing of your personal data, please contact our Data Protection Officer at contact@rehab.org. We will reply to you as soon as possible.

Cookie Statement

When you use our online services, including applications, we use cookies and other tracking technologies (which we will also refer to as “cookies” in this Cookie Statement).

Cookies can be used in a variety of ways: for example, to support the operation of the Rehabing.org website, traffic analysis or for advertising purposes.

If you would like to know more about cookies, their use and their setting options, please read the information here.

What are cookies and other tracking technologies?

How are cookies used?

How can you customize the use of cookies?

What are cookies and other tracking technologies?

A cookie is a small piece of information that websites send to the browser on your computer or mobile device.

These cookies store information about the content you have viewed and interacted with in order to remember your preferences and settings or to analyze how you use online services.

Cookies are divided into first-party and third-party.

• Essential cookies passed through the organization's own domain. In our case, Rehabing.org. The cookies that we transmit ourselves are basic.
• Third party cookies are transferred to our domain by trusted partners to whom we have given permission to do so. These can be partners - social media providers, advertising partners, security service providers, and others.

A distinction is also made between session and persistent cookies.

• Session cookies exist until you close the browser, that is, until you end the "session". Then they are removed.
• У persistent cookies various life cycles, such files are stored on your device after you close your browser. On the Rehabing.org platform, we try to transfer persistent cookies (or allow such files to be transferred to third parties) only with a limited lifetime. A cookie can only last longer in exceptional cases, for example for security reasons.

Browser cookies can store information about your IP address or other identifier, the type of browser, and information about the content you viewed or interacted with on digital services. By storing this information, browser cookies can remember your preferences and settings for online services and analyze how you use them.

In addition to cookies, other similar tracking technologies are used. Our website, emails and mobile apps may contain small transparent pictures or lines of code that record how you interact with the content. This includes web beacons, scripts that track URLs, or Software Development Kit (SDK):

• У web beacons many other names. They are also known as web bugs, tracking bugs, tags, web tags, page tags, tracking pixels, pixel tags, 1 × 1 gifs, and empty gifs.

This microscopic image is only 1 pixel in size and reaches your device as a result of a web page request, through an application, an advertisement, or via an HTML email.

They are used to obtain information about your device: for example, the type of device, operating system, IP address and time you visited the site. Web beacons can also be used to deliver and read cookies in your browser, or to trigger the transmission of a cookie.

• Scripts Are small computer programs that are embedded in our web pages and provide them with a variety of additional functions. Thanks to scripts, the site can work normally. For example, a script enables certain security mechanisms and interactive functions to operate.

In addition, the scripts are used for analytical and advertising purposes. The script can collect information about how you use our site, such as which pages you visited and what you were looking for.

• Tracking URLs Are links with unique identifiers. They are used to track from which site you went to the Rehabing.org site or application. For example, if you came from a page on social networks, from a search engine, or from the site of one of our affiliate partners.
• Software Development Kit (SDK) Is part of our application code. Unlike browser cookies, SDK data is stored in the application.

They are needed to analyze app usage or to send personalized push notifications. For these purposes, the SDK records your device's unique identifiers, such as an ID number or IP address, as well as your app activity and network location.

All of these tracking technologies, in aggregate, referred to in this Statement, we will refer to as “cookies”.

How are cookies used?

Cookies are used to collect information, including:

• IP address;
• device identification number;
• pages viewed;
• browser type;
• browser search information;
• information about the operating system;
• information about the internet provider;
• timestamp of the click;
• information about whether you have reacted to advertising;
• referral url;
• functions used on the page / application or actions taken.

Thanks to them, you are recognized as the same user on different pages of the site, on different devices, on different sites or when using our applications. By the type of purpose, cookies are divided into three categories: functional, analytical and marketing.

Functional cookies

These cookies are required for our sites and applications to function properly. They must be enabled in order for you to use our services.

Functional cookies are used to create technically advanced and user-friendly websites and applications that automatically adapt to your needs and preferences to make it easier for you to search and book services. They also help control security and provide accessibility features.

For example, these cookies:

• Help our website and apps work properly and allow you to create an account, log in and manage your bookings.
• Remembers your chosen currency, language, past searches and other preferences so you can use our site and apps more efficiently Remembers your login information so you don't have to re-enter your username and password each time on our website or application. Don't worry, though: passwords will always be stored encrypted.

Analytical cookies

These cookies track how our website and applications are used and measure performance. We use this data to improve our website, application and services.

For example, these cookies:

• Help us understand how users and customers like you use the Rehabing.org site and applications.
• Help improve our website and applications and optimize communication so that all information remains interesting and useful to you.
• Allows us to identify what works well and what doesn't.
• Help us measure the effectiveness of advertising and communication.
• Help us find out how users interact with our site or applications after they see an advertisement, including on third-party sites.
• Help our partners find out if their customers have taken advantage of the offers integrated on their sites.

With the help of these cookies, we also collect information about which pages you visited, from which pages you went to which and from which ones you left the site, what type of platform you used, which emails you opened and what you clicked on. about the date and time of using the site. This also means that we can use data about how you interact with the site or application, in particular, the number of clicks on the screen, mouse movements and scrolling, search words and other text that you enter in different fields.

Marketing cookies

Rehabing.org and our trusted partners use these cookies to collect information about you over time on various sites, applications and other platforms.

Marketing cookies help us determine which products, services or advertisements based on your interests are shown to you, both on our website or app, and on other platforms.

For example, these cookies:

• They assign you to one of the consumer profiles based on your interests, for example, based on the sites you visit or the history of page visits. We use these profiles to show you personalized content (such as travel ideas or certain accommodations) on Rehabing.org and other sites.
• Responsible for displaying personalized advertisements based on your interests on the Rehabing.org site and applications and on other sites. This practice is called "retargeting" and is based on the actions you take on the Internet, such as your search history for destinations, listings viewed, and prices shown to you. Retargeting can also be influenced by your purchase history and other online activities.

Retargeted ads can be shown to you both during and after your visit to Rehabing.org. The purpose of such advertising is to induce you to search or return to our site. These advertisements can be placed on websites, in attachments, and in emails.

• Integrate social networks into our website and applications. This allows you to like and share content or product links on social media platforms such as Facebook, Instagram, YouTube, Twitter, Pinterest, Snapchat, and LinkedIn.

The Like and Share buttons work by using pieces of code from individual social media providers to allow third-party cookies to be transferred to your device.

These cookies may serve a purely technical function, and may be used to track which sites you visit while on a particular provider's network, in order to create a profile of your online behavior and to show you personalized ads. This profile is created in part by comparative information that providers receive when you visit other sites while on their network.

To find out more about what social media providers do with your personal data, see their cookie and / or privacy statements: Facebook (including Instagram, Messenger and Audience Network), Vk.com, Snapchat, Pinterest и Twitter... Please note that these guidelines may be updated from time to time.

We work with trusted partners to collect your data. We may also sometimes share information with them, such as your email address or phone number. These third party partners may link your data with other information they collect to customize audiences for targeted ads. Please see the links below to find out how these third parties process your data: How Google processes information, Facebook data policy, Vk.com privacy policy.

Non-cookie technology: pixels in emails

We may use technologies, such as pixels, that we do not identify as cookies because they do not store information on your device.

We sometimes use these pixels in emails, such as newsletters. A pixel is a one-pixel electronic file that fits into an email and downloads when you open it. Using pixels, we can understand whether the message was delivered and read and, if so, when, which elements of the message you clicked on.

We receive the same information about push notifications that we send to you. This is how we collect statistics about how you interact with emails, which helps us to optimize messages and make communication more useful.

How can you customize the use of cookies?

To find out more about how to work with or delete cookies, visit the website allaboutcookies.org and to the Help / Help section of your browser.

Through your browser settings (e.g. Internet Explorer, Safari, Firefox, Chrome) you can choose which cookies to accept and which to decline. The location of the settings depends on which browser you are using.

Cookie settings in Chrome

Cookie settings in Firefox

Cookie settings in Internet Explorer

Cookie preferences in Safari

If you choose to block certain functional cookies, some of the functions of our services may not be available to you.

In addition to the settings that may be available on the Rehabing.org site and applications, you can also opt out of the use of individual cookies.

• Analytics

To prevent the collection of data for analytical purposes by Google Analytics from certain types of browsers, please visit the following page: Google Analytics Blocker (available only from a desktop computer).

• Advertising

We strive to partner with advertising and marketing companies that are members of the Network Advertising Initiative (NAI) and / or the Interactive Advertising Bureau (IAB).

NAI and IAB members adhere to industry standards and codes of ethics and allow you to opt out of behavioral advertising.

Visit the site www.networkadvertising.orgto find out which NAI member has placed an advertising cookie on your computer. To opt out of the NAI member company's behavioral advertising program, simply check the box for the appropriate company.

You can also visit the website www.youronlinechoices.com or www.youradchoices.comto learn how to opt out of personalized ads.

It is possible that you can restrict data transmission for retargeting purposes in the settings of your mobile device. Please note that opting out of receiving advertisements from a particular vendor does not mean that you will no longer see online advertisements or be exposed to online advertisements and marketing analytics. Opt-out means that the provider you opted out of will no longer serve ads based on your web preferences and site usage patterns.

Some sites have a Do Not Track feature that allows you to opt out of being tracked. We do not currently support Do Not Track in browser settings.

How to contact us

If you have any questions about this Cookie Statement, please send them to contact@rehab.org.

This Cookie Statement is subject to change. If they are material, specific to you, or affect your data protection rights, we will contact you to tell you about it. We recommend that you visit this page regularly to keep abreast of other (not so significant and important) updates.

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